Returns & Exchanges

At New York & Company, we want you to love your purchase, but if you are not completely satisfied, we accept returns of unworn, unwashed merchandise with original tags within 30 days of purchase.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid UPS return shipping label provided at the end of the return request process.

3

Pack Your Items

Securely place the items and the packing slip into the original shipping bag or a sturdy box, then affix the return label to the outside.

4

Drop Off and Track

Drop your package at any authorized UPS location and keep your tracking number to monitor the status of your refund.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing